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Omni-Channel Banking – Is the Branch Dead? Or Is it the Future?

Hosted by: logicpath

Presented by: John W. Hyche, Senior Vice President/Principal of Level5 and Anthony Burnett, Customer Experience Director of Level5

Consumer behavior and technology startups are disrupting branch banking, as we know it today. Transactional efficiency is being displaced by engagement, and customer experience to drive results, market share and depth for financial institutions.

Branches are transforming. In this session, we will explore how financial institutions are responding to consumer demand and dive deep into the role and future of the branch.